Frequently Asked Questions

Some of our products are so popular that they often sell out. Simply visit the product page to sign up for notifications or pre-order if you’d like to be among the first to receive it in the next batch!

We design and test all our products from our headquarters in Florida and Toronto and ship them from our warehouse in New Jersey. We proudly use Tomoe River paper from Japan, and our notebook refills are assembled in Taiwan. The fabric comes from South Korea, and our soft goods are assembled in Vietnam. Read more about our materials here.

We utilize the renowned Tomoe River 68 gsm white paper, which is widely acclaimed as the optimal choice for fountain pen use.

Absolutely! Our entire product range is 100% vegan-friendly. We don’t use leather (you can read more here), and our wax is completely bee-free.

Not at all! Our products feature a dry wax, ensuring that there’s no transfer to your clothes or belongings.

Yes, we do! Our founder is a U.S. Army veteran, and we're happy to provide a military discount. Just send a copy of your ID, DD-214, or any other proof of status tohello@lochby.com. Please remember to redact any sensitive information like your social security number and date of birth. We'll send you a discount code for 10% off all future orders. Thank you for your service!

We offer returns for all orders within 30 days of delivery. Items must be clean, unused, and in sellable condition. International returns are at your own expense, and customs duties, taxes, and handling charges are non-refundable. For defective items, please send us a photo, and we will either replace the item or issue a refund based on your preference. For further details, please visit our shipping policy.

If you’d like to initiate a return, please email us at hello@lochby.com.

If you purchased our products from a third-party retailer, please reach out to them for information on warranty coverage and their processes. They may have different policies and handle things differently from us.

Discount codes are applicable only before the order is placed, and we’re unable to apply them once the payment has been processed. However, if you forget to use a code, feel free to apply it on your next order!

Orders are shipped within one business day, 99% of the time, from our warehouse in New Jersey, US. Ground shipping (via USPS) typically takes 5 business days, while expedited delivery (via FedEx) arrives within 2 business days. International delivery usually takes between 7 to 14 days.

Ground shipping is free for all domestic orders over $79. For orders below $79, ground shipping via USPS is $6.99. Alternatively, you can choose expedited FedEx shipping for a flat fee of $16.99.

Domestic orders usually arrive within 3-5 business days for default USPS shipping, or within 2 business days for FedEx expedited delivery.

After your order has shipped, you will receive a tracking number and link via the email you provided. For any specific inquiries about your order, feel free to email us at hello@lochby.com

Yes, we do! You can check the countries we ship to in the dropdown menu on our homepage. Just provide your preferred address at checkout.

Rates are automatically calculated during checkout based on the items you select and your destination. For additional information on international shipping, please find it here.

That’s possible! Please contact us at hello@lochby.com.

Probably not. We have a very short window to make changes to your order, as we process orders the same day. If your order has an incorrect address, please email us immediately so we can try to change it before it ships.

We have a very short window to perform cancellations, so it may not be possible to catch your order in time. If you want to cancel your order, please email us immediately with your order number, and we will attempt to cancel it. If a packing slip has been created, we cannot cancel your order.

Yes! You can sign up for our rewards program here and share your personal link with friends and family.

You can find a list of our retailers at this link.

You can log in here.

You can cancel your subscription by logging into your account here and clicking “cancel.” Please keep in mind that this does not cancel any orders processed before you canceled your subscription.

Absolutely! Waxed canvas items can be refreshed with new wax. You can use any dry rub-on wax of your choice to ensure your LOCHBY items remain water-resistant and as vibrant as the day you received them. Just be sure to avoid high temperatures, as they can damage the inserts.

We recommend Otter Wax’s fabric waxes, which you can purchase from their website here or at their Amazon store.

For cleaning, use warm water and a mild detergent, such as dish or hand soap, and then air dry. Our journals are designed with a plastic sheet for added structure, ensuring durability even if they get wet. However, please avoid exposing them to high temperatures to prevent warping.

Yes! However, we recommend avoiding an iron, as the adhesive from patches doesn’t adhere well to waxed canvas. The heat could also damage the internal plastic sheet of our journals. For best results, sew on patches using a curved needle, ensuring that you stay between the canvas and the protective sheet.